IPTVonLive offers a reliable IPTV service, and we prioritize customer satisfaction. If you are not happy with your purchase, please review our refund and return policy below.

1. Refund Eligibility

We offer a 30-day refund policy from the date of purchase. Refunds are not available after this period.

To qualify for a refund, the following conditions must be met:

• The service must not have been fully used or consumed.
• A valid proof of purchase, such as an order confirmation or receipt, must be provided.
• The refund request must be submitted through our official contact channels.

2. Non-Refundable Items & Services

The following are non-refundable:

• Digital Products & Subscriptions: Downloadable software, IPTV subscriptions, and any digital service already accessed.
• Gift Cards & Promo Codes: These are not eligible for refunds.
• Sale Items: Only regular-priced services are eligible for a refund.

3. Partial Refunds

Partial refunds may be granted in the following situations:

• If a technical issue prevents proper service usage and cannot be resolved.
• If an IPTV subscription was purchased but used for only a short period (at our discretion).
• If a refund is requested after 30 days but is approved under exceptional circumstances.

4. Refund Process

Once we receive and verify your refund request, we will notify you via email of its approval or rejection. If approved, the refund will be processed within 5-10 business days, and the amount will be credited to your original payment method.

Late or Missing Refunds: If you haven’t received your refund within the expected timeframe:

1. Check your bank account again.
2. Contact your credit card provider, as processing times vary.
3. Contact your bank, as some transactions take additional time to reflect.
4. If none of the above resolves your issue, contact us at [email protected].

5. Service Exchanges and Subscription Extensions

We offer subscription replacements or extensions in cases where:

• The service was defective, inaccessible, or affected by a system failure.
• A technical issue beyond the user’s control prevented proper service access.

To request an exchange or subscription extension, please contact us at [email protected].

6. Gift Purchases

If an IPTV subscription was purchased as a gift and sent directly to the recipient, any approved refund will be issued as a gift card or store credit.

If the gift was purchased by another party and later transferred, the refund will be processed back to the original purchaser.

7. Chargebacks & Fraudulent Disputes

If a chargeback or dispute is raised without first contacting us, we reserve the right to suspend the associated account and deny future services.

Customers are encouraged to contact us directly before filing a dispute to resolve any issues.

8. Contact Us

For any refund-related questions, please contact us at:

Email: [email protected]
Website: www.iptvonlive.com

Thank you for choosing IPTVonLive! We appreciate your trust and business.