Refund Policy

REFUND POLICY — IPTVonLive.com

Last updated: 11/30/2025

This Refund Policy explains when refunds may be issued for purchases made on or through IPTVonLive.com.

1. Digital Services Are Non-Refundable

Due to the nature of digital products and services, all sales are final.

Once access is provided, activated, or delivered — no refunds can be issued.

This includes:

  • Activation codes

  • Digital access

  • Subscription periods

  • Account credentials

  • Setup fees

2. Exceptions (Case-by-Case)

Refunds may be considered only if:

  • You were charged twice for the same order

  • No service was delivered after payment

  • Activation never occurred and we confirm non-delivery

Proof of the issue may be required.

3. Conditions for Refund Eligibility

To request a refund:

  • You must contact us within 48 hours of purchase

  • Provide order details (email, transaction ID, date)

  • Explain the problem clearly

  • Allow our team to verify the issue

Refunds will not be provided if:

  • You change your mind

  • Your device is incompatible

  • Your internet connection is unstable

  • A third party modified or damaged the service

  • You failed to follow instructions

  • Service was already activated or used

4. Service Availability

Service interruptions caused by:

  • Internet issues

  • Device problems

  • ISP blocks

  • Third-party interruptions

  • Server maintenance

…do not qualify for refunds.

5. Fraud Prevention

To protect our system from misuse:

  • We reserve the right to deny a refund if fraud or abuse is suspected

  • Chargebacks without valid reason may result in service termination and blacklisting

6. Contact Information

For refund requests or billing issues, contact us at:
📧 Info@iptvonlive.com

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